Question :
Why is Celcom broadband is just good for 7 days after signing ?
Why after day 8, the speed suddenly drop?
How to measure the speed while your OPERATOR keeep saying the connection statistic windows cannot be use,and why such great company use statistic windows and emplyee said it is useless?
Please tell me how to measure the usage/speed. i think right now im using less than 10kbps and have to wait 4 hour to 1% buffer download.
Answer:
Thank you for your email.
Firstly, we wish to express our regrets on the service experienced by you.
We would like to take this opportunity and share with you that effective 4 March 2010, all Broadband postpaid customers may purchase additional data volume to enjoy uninterrupted broadband speed.
Appended below is the promotional price and data volume for your kind reference:
Data Volume Promotional Price
1 GB RM5
5 GB RM20
Note: The above is not applicable for Daily and Weekly Unlimited plan.
You may purchase the additional volume via the following channel:
a) Celcom Online Customer Service portal at www.celcom.com.my/onlinecustomerservice
b) Contact our Careline at 1 300 111 000 or 1111 (from your Celcom mobile number)
c) Walk-in to the nearest Celcom Branch
Should you need further information on Fair Usage Policy, please log on to
On that note, we would appreciate if you could kindly provide the following details for our next course of action:
1) Your Celcom mobile / data package number
2) Device/PDA/Notebook/PC / Phone Brand & Model (Type of Datacard)
3) Your Operating System (Leopard/Tiger/Windows/XP/Vista -etc)
4) Web browser used to surf internet (Mozilla/IE/Netscape/Opera -etc)
5) Time period (the start date of the problem)
6) Full address of the location during the problem
7) Signal bar on your device (laptop/note book screen or on your mobile phone)
8) Error appeared when disconnected
9) Alternative contact number
We regret the inconvenience caused pending the settlement and we sincerely appeal for your kind understanding in this circumstance.
Best regards
Nor Aziah Alias
Customer Interaction Management
Customer Service
* the way why taichi is introduced to human race
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